The work of the Collaboration Councils is to create a venue and process through which senior management and frontline clinicians share their perspectives and work together in pursuit of our shared goals. The over-arching goal is to improve the experience of care for our patients. Our meeting on December 11th made important progress in shaping the structure and process of the soon to be formed facility level Councils .
Among the important steps taken at this meeting included:
- Council members were introduced to the art of interest based problem solving and consensus decision-making. These two processes are designed work from a starting point of shared goals and values, discuss alternate paths to these goals, and come to a consensus that all parties can support as we move forward in our work. This was welcomed by all as an important strategic step in creating a culture of collaboration and continuous learning with one another.
- Council members shared their views on the first meeting of the Collaboration Council held on November 6, 2015. There was broad agreement that the first meeting laid the groundwork for building trust and transparency in our work and collectively using the tools of group discussion, brainstorming, and joint problem-solving.
- During the meeting, participants broke into six separate small groups to discuss the key elements that will enable success of the Facility Based Councils. These discussions were highly animated and engaged. The preliminary recommendations on how the Facility Based Collaboration Councils should function in order to create conditions for successful and sustainable improvement at the facility level included creating a safe space for candid dialogue, continuous joint learning on best methods and practice, administrative support for the work, mutual respect and commitment to improving the patient experience.
- Our foundational message is: our system is changing and we are creating a new way of working together
The outcomes and next steps from the December 11th meeting include:
- All the comments from the six small group meetings on how best to establish effective Facility Based Councils will be circulated to all the Council members. Membership of the Facility Based Councils will be identified.
- The relevant members from each facility should meet together at their facility before the next system wide meeting on January 27 2016, to bring forward further comments on their proposed next steps and methods of operation.
Dr. Steven Hahn of Jacobi Medical Center who co-chaired the Collaboration Council meeting on behalf of Doctors Council SEIU stated in the meeting,
“Our goal is to create a ‘we,’ unique from anything in the past. “