Excellence in Care

quality improvement

What We’re Doing

      • A white paper (policy paper) to the new mayoral administration and incoming head of HHC to assert our leadership in the ongoing health care reform and offer insights and solutions from the perspective of frontline providers.

  • We have surveyed our membership on quality improvement; in addition, we conducted a bargaining survey for our new contract to gauge issues of importance and determine contract priorities.

  • A series of ongoing QI pilot projects at multiple hospitals and clinics which will require doctor input and involvement in areas to benefit patient care. Areas currently being addressed include: cycle time and flow through in emergency departments; wait-times, scheduling and templates in outpatient departments; census and patient recruitment and retention; transforming into Patient Centered Medical Homes (PCMHs) and Federally Qualified Health Centers (FQHCs); use of electronic medical records; and improving patient experience and satisfaction scores.